I probably wouldn’t go so far as to say this is the right contact center solution for a large contact center because the telephony capabilities are rather basic…. think regular softphone simplicity. A large contact center is probably using something like Aspect or Genesys contact center solutions or Aheeva which is the growing Asterisk contact center solution. What I like about the SalesForce Call Center Desktop is that it provides a rather simple integration of telephony in with the functionality of the SalesForce software.

It looks like the only standard telephony integration is with Cisco. What I would like to see is for someone to integrate an Asterisk softphone into this SalesForce Service&Support module just like the Cisco softphone. This would be a major step for Asterisk since SalesForce is such a universally adopted business service. I know lots of mid sized businesses who use SalesForce but can’t afford Cisco so if Asterisk was able to integrate it would be a very nice out-of-the-box capability and very compelling for a company already using SalesForce.

So…. I wonder who’s going to figure out how to get Asterisk integrated with SalesForce Service&Support? Anyone? Anyone?