Deploying a phone system is one thing… getting users comfortable is another…
June 25th, 2008 | Published in Uncategorized
One of the biggest hurdles a company faces when deploying new technologies is the re-training of an entire user population. This is a much larger task when implementing something like a new ERP or even a CRM solution but one must not underestimate that users can also be slow to learning new phones.
Normally a phone will come with a user manual that explains everything but who has time to read a full phone manual??? I recently came across a company called VoIPTrainer.com and they have some interesting web based videos designed specifically for the user who just had a new phone thrown on their new desk. VoIP Trainers videos are easy to follow and offer just the right information a typical phone user would need to figure out their new phones.
I really wish that every phone manufacturer like Cisco, Nortel, Avaya, Grandstream, Polycom, Snom, Aastra, and everyone else, would create their own web based user manual just like these by VoIPTrainer… It would make so much sense! VoIPTrainer has videos for most of the Cisco 7900 series which I like, too bad they don’t have training videos for any other products. They’re obviously a new company but I think they’re onto a good thing, now they just have to do my favorite phones, Polycom!
For those of you who use Cisco phones with their Asterisk systems, this might be a nice value-add or tool for helping users familiarize themselves with their new desk accessory. And until they come out with Polycom training videos, I’m still stuck with my own condensed version of the Polycom manual… shucks.
